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Julep Reviews

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Overall Rating

5.0
6 Reviews
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About Julep

Julep.com is an omnichannel beauty brand that creates new products based on crowd-sourced customer feedback gathered via social channels. The company launches toxin-free nail, color cosmetics, and skincare products. It was founded in 2007 and is based in Seattle, Washington. In August 2022, Julep was acquired by Libsyn.

The product range of Julep includes eyeshadow, beauty products, and skincare. They offer the Stunning Eyeshadow Sticks that Stand Up to Anything, which is an all-day-stay shadow stick. They also have kits for eyes, makeup, and skincare. Their products are designed to elevate your routine with on-the-go options that won't break the bank.

They have a variety of eyeshadow sticks, including the Eyeshadow 101 Crème-to-Powder Eyeshadow Stick and the Eyeshadow 101 Best Seller 6 Piece. They also offer the When Pencil Met Gel All-Day Eyeliner and the It’s Balm Full Coverage Lip Crayon. In addition to these, they have the Cushion Complexion Concealer+Corrector+Foundation with Turmeric and the Length Matters Mascara.

Julep also offers value kits where you can buy more and save more on exclusive sets. These include the 6 Piece Eyeshadow 101 Crème-to-Powder Waterproof Eyeshadow Stick Set and the Bold Basics 6 Piece Eyeshadow 101 Crème to Powder Waterproof Eyeshadow Stick Set.

In addition to their makeup products, Julep also offers skincare products. These include the Vitamin E Hydrating Cleansing Oil + Makeup Remover and the Rosehip Seed Facial Oil Lightweight Nourishing Moisturizer. They also have the Patch Me Up Waterproof Pimple Patches.

Julep targets women seeking quality makeup and skincare without harsh chemicals. Their line includes skincare essentials like cleansers and serums as well as color cosmetics such as lip and eye products. They also sell makeup tools and cases to complete your beauty collection and offer the option to purchase some of their products through monthly installment payments with Affirm. They have over 120K Instagram followers..

Julep Pros & Cons

Pros:

  • Customer Service: Some customers have reported positive experiences with Julep's customer service, noting that they are quick to respond and friendly.
  • Product Quality: Julep is known for its high-quality products, including eyeshadow sticks that are creamy and soft on the eyelids.
  • Affordability: The eyeshadow sticks are relatively inexpensive, with prices starting at $16, making them a more affordable option compared to similar products.
  • Customization: Julep offers customization options, allowing users to choose their products and change their subscription styles.
  • Unique Shades: Julep offers a wide range of shades, including shimmer, metallic, and matte options, catering to various skin tones and preferences.

Cons:

  • Customer Service Issues: Many customers have reported negative experiences with Julep's customer service, citing issues with refunds, returns, and unresponsive customer support.
  • Packaging Issues: The packaging of the eyeshadow sticks has been criticized for being lacking, particularly with the smudger that often wipes off too much product.
  • Membership Surprise: Some customers have been surprised by membership fees and high prices, leading to dissatisfaction.
  • Order Issues: There have been reports of orders not being received, and issues with tracking and confirmation emails.
  • Return Problems: Some customers have faced difficulties with returns, including unresponsive customer service and issues with refunds.

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Julep Customer Reviews (6)

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Peter Fleischer
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Feb 8, 2023
Rachel Larry
Rachel Larry
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Feb 8, 2023
Léon Plouffe
Léon Plouffe
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Feb 7, 2023
Kati Kozma
Kati Kozma
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Feb 5, 2023
Alex Boros
Alex Boros
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Feb 4, 2023
Larry McPherson
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Feb 3, 2023

Julep Customer’s Q&A

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Julep Features and Benefits

Julep.com offers several key features and benefits:

  • Large inventory: Julep.com has a wide range of skincare and makeup products, including cleansers, masks, moisturizers, sunscreen, and more.
  • Affordable prices: Compared to other Korean skincare lines, the prices on Julep.com are quite reasonable.
  • Quality products: All products on Julep.com are Paraben, SLS, and cruelty-free.
  • Positive customer reviews: Many customers have left positive reviews about their shopping experience on Julep.com.
  • Fast product launch: Julep.com brings products to market 10X faster than traditional beauty brands.
  • Multiple distribution channels: After launching products via its Mavens online subscription community, Julep.com expands distribution to Sephora, QVC, and Nordstrom.

These features make Julep.com a popular choice for skincare and makeup products. It's always a good idea to research and compare before making a final decision.

Julep Pricing

Julep.com offers products at various price points, but there is no specific information provided on the website about a fixed pricing structure. However, they do offer free 30-day returns and free shipping on orders over $40. For the most accurate and up-to-date pricing information, it is recommended to visit the website directly or contact their customer service.

What payment methods does Julep.com accept?

Julep.com accepts Credit/Debit card and instant EFT through Peach Payments.

Julep FAQs

FAQ

Julep Alternatives

Here are some alternatives to Julep.com:

  1. NetSuite
  2. Givebutter
  3. Bloomerang
  4. Donorbox
  5. Blackbaud Raiser's Edge NXT
  6. DonorPerfect
  7. Neon CRM
  8. Bonterra Development & Digital (formerly EveryAction)
  9. Birchbox
  10. GlossyBox

These platforms offer similar services and could be a good fit depending on specific needs. Remember to research each platform to ensure it meets all requirements.

FAQ

How To Open A Julep Account?

To open an account on Julep.com, follow these steps:

  1. Visit the Julep.com website.
  2. Click on the Login option usually found at the top right corner of the website.
  3. On the login page, look for an option that says Create Account or Sign Up.
  4. Click on this option and you will be redirected to a registration page.
  5. Fill in the required details such as your name, email address, and password.
  6. After filling in the details, click on the Submit or Register button.
  7. You may be asked to verify your email address. If so, go to your email inbox, open the email from Julep.com, and click on the verification link.
  8. Once your email is verified, your account is set up and ready to use.

Remember, the exact steps may vary slightly depending on the website's design and updates. Always ensure to keep your account details secure.

FAQ

Does Julep offer free shipping?

Julep offer free shipping for all USA orders over $35.
FAQ

Does Julep ship nail polish internationally?

Julep doesnot ship nail polish to any international locations except for Canada.
FAQ

Does Julep accept purchase return?

Julep allows 30 day returns for all products through emails to Maven@Julep.com about refund request.
FAQ

Does Julep offer any promotional or discount codes?

Julep offers all first-time buyers 15% off the first order.
FAQ

Julep.com Return Policy?

At Julep.com, the Return Policy allows customers to exchange or refund items and sales tax, minus the shipping charges, made within 30 days of purchase. No questions asked! To process a return, exchange, replacement, or request a refund, customers can use the automated portal on the website. If a customer ordered using a credit card, the account will be credited with the eligible amount within 14 business days from the date of a processed return. The credit should appear on the next statement, depending on the issuing bank and/or billing cycle. Unfortunately, original shipping charges cannot be refunded and gift cards cannot be returned.

As for the Shipping Policy, once an order is placed, the warehouse crew gets to work immediately. Order packing & processing can take 2-3 business days before the order leaves the warehouse. Standard shipping costs $5.99 for merchandise under $40, and is free for orders of $40 or more. US orders arrive within 5-7 business days after the order leaves the warehouse. Customers will receive an email with shipping details and a tracking number. Expedited shipping is also available, with most orders delivered within 3 business days after the order leaves the warehouse, weekdays only, holidays excluded. This option is not currently available for PO Box and APO shipping addresses..

FAQ

About Julep.com Prices and Cost?

Julep.com is a renowned skincare and makeup brand that offers a large inventory of products including cleansers, masks, moisturizers, sunscreen, and more. The brand is known for its focus on producing products based on the 10-step Korean skincare routine. The prices are considered affordable compared to other Korean skincare lines. They also offer the option to purchase through AfterPay monthly installments. Some of their best-selling products include the Love Your Bare Face Cleansing Oil priced at $22 for 3.5 oz., the No Excuses Invisible Daily Sunscreen Gel SPF 40 priced at $20 for 1 oz., and the Boost Your Radiance Facial Oil priced at $46 for 1 oz. They also offer discounts on certain collections. However, the exact prices of all products can be found on their official website. Please note that prices may vary depending on the product and any ongoing promotions or discounts..

FAQ

About Julep.com Popular Products and Services?

Julep.com offers a wide range of beauty products. Some of the popular items include the Eyeshadow 101 Crème-to-Powder Eyeshadow Stick, When Pencil Met Gel All-Day Eyeliner, It’s Balm Full Coverage Lip Crayon, and So Plush Ultra-Hydrating Lip Gloss. Other notable products are the Skip the Brush 2-in-1 Color Stick for Cheeks and Lips, Patch Me Up Waterproof Pimple Patches, Cushion Complexion Concealer+Corrector+Foundation with Turmeric, and Length Matters Mascara. The Vitamin E Hydrating Cleansing Oil + Makeup Remover is also a best seller. Julep.com also offers various sets like the 6 Piece Eyeshadow 101 Crème-to-Powder Waterproof Eyeshadow Stick Set and different trios of the Eyeshadow 101 Crème-to-Powder Eyeshadow Stick tailored for different eye colors. The Stay Sharp: When Pencil Met Gel + Torpedo Sharpener (2pc) and Brow 101 Waterproof Pencil + Tinted Gel are also popular among customers. Julep.com is known for its innovative makeup, skincare, and nail care products.

FAQ

Is there any information about Julep.com's payment options?

Julep.com provides a feature called My Payment Requests. This feature allows users to manage their submitted payment requests. However, specific payment options are not mentioned in the available information. For more detailed information, it is recommended to visit the official Julep.com website or contact their customer service.

FAQ

What are the ingredients in Julep products?

Julep is a brand that focuses on "clean" ingredients and female empowerment. Their line includes skincare essentials like cleansers and serums as well as color cosmetics such as lip and eye products. Some of the ingredients in Julep's products include oils like rosehip seed and grapefruit to remove impurities without drying skin, rice bran to deep clean pores, salicylic acid and witch hazel extract to combat breakouts and oily skin, and nourishing botanical oils like rosehip seed and chia seed. These ingredients are used in their various products like the Love Your Bare Face Cleansing Oil, No Excuses Invisible Daily Sunscreen Gel SPF 40, Love Your Face Cleansing Stick, Spot On Acne Treatment Pads, and Boost Your Radiance Facial Oil. Julep focuses on botanical extracts and naturally-derived emollients free of parabens, phthalates, and sulfates..

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